Returns Policy for online orders
Every buyer is allowed 15 days cooling down period to decide whether to keep the purchase or return it. Simply return unwanted item within 15 days of receipt. Item must be unused, unopened, in its original condition and packing. The returned item must be in a re-sellable condition.
All returns must be accompanied by a valid toysmalta.com receipt including your order reference number. You will be liable for the cost of returning the goods to us. Items returned by courier or postage must be sent in protective packaging. When above requirements are not met, we reserve the right to refuse giving a refund.
Since we offer local free delivery when the order exceeds €40, and charge for delivery where items in an order add up to less than €40, that offer/charge is for a one time delivery and we will not collect any unwanted item.
Once the unwanted item is returned to our shop, it will be checked to verify that it meets our return policy conditions. We will then offer the chance to get something else instead, a credit note, or a refund which will be made via the same method used to purchase the order. Refunds may take up to 7 days to be verified. If not verified within 7 days, please contact us.
Damaged or Faulty Items
We strive to ensure that that your purchases reach you in perfect condition. If you receive a delivery and the item is damaged, do not sign for it and do not accept the delivery.
However in the unlikely event that the item is faulty, you may return it to us in accordance to your statutory rights. This will be checked by us and a replacement, credit note or refund will be offered. If a dispute will arise regarding the faulty item, the customer will be notified that the item needs to be returned. It can either collected personally or it may be delivered at a charge. Delivery charges needs to be paid in advance and items will only be held for 30 days from the date of the notification to the customer. Item could be disposed by us if the cost of re-shipping/re-delivery is not received within the 30 day period.
We suggest that before you return an item as faulty, please ensure that you have checked the batteries. Please note that all toys work best with alkaline batteries.